Recognize what makes this moment difficult
Acknowledge the event directly without turning it into a lesson, comparison, prediction, or silver lining. For a message about how to ask a doctor for a mental health referral, use this factual base: separate symptoms, diagnoses, medication, dates, and clinician advice from assumptions or internet research.
Offer support that can be accepted
Offer one specific form of practical or emotional support and make clear that no immediate reply is needed. Ask for the record, appointment, review, accommodation, or care decision through the correct channel. Make the immediate next step clear enough that the recipient can answer without reconstructing the entire history.
Follow their pace rather than yours
Do not share another person's medical information or treat a message as a substitute for clinical advice. Contact local emergency or urgent medical services for severe, worsening, or immediately dangerous symptoms. The recipient decides whether they want conversation, ordinary company, practical help, professional support, or quiet.