Recognize what makes this moment difficult
Acknowledge the event directly without turning it into a lesson, comparison, prediction, or silver lining. For a message about how to set a vacation contact boundary, use this factual base: describe the request or behavior, its frequency, and the effect on delivery, health, or privacy.
Offer support that can be accepted
Offer one specific form of practical or emotional support and make clear that no immediate reply is needed. Propose a workable channel, schedule, scope, or escalation route and document the agreement. Make the immediate next step clear enough that the recipient can answer without reconstructing the entire history.
Follow their pace rather than yours
Do not retaliate, shame a colleague, or refuse essential duties without explaining the operational alternative. Use HR, a representative, occupational health, security, or legal support for harassment, discrimination, threats, or unsafe work. The recipient decides whether they want conversation, ordinary company, practical help, professional support, or quiet.