Write from facts rather than momentum
Pause long enough to remove accusations, assumptions, and details that belong to someone else. For a message about how to support someone after a serious car accident, use this factual base: confirm what they have shared, their current location or immediate need, and avoid repeating unverified information.
Offer a proportionate next step
Match the size of the request to the relationship and to what the recipient can reasonably decide now. Offer one concrete resource, task, safe place, transport option, or flexible check-in. Make the immediate next step clear enough that the recipient can answer without reconstructing the entire history.
Protect privacy on both sides
Do not photograph, publish, fundraise in their name, or arrive at a crisis site without permission. Follow local emergency, evacuation, shelter, trauma, and safeguarding guidance before relying on a personal message. Use the most private legitimate channel available and do not share the exchange to recruit support or pressure.